We talk with Jason Weber, enterprise training director for the Wisconsin Department of Administration and founder of Elements Consulting, about servant leadership--the concept that leaders should have an innate desire to serve and support their team.
*Servant leadership involves providing accountability, i.e. ensuring that the goals identified by the team are being accomplished by all members of the team, including the leader.
*Servant leadership also involves providing the support and resources employees need to do their jobs to the best of their ability. This includes not only physical resources but also emotional and psychological support and making people feel valued.
*Servant leadership also entails honest self-evaluation. This involves leaders admitting mistakes and being aware of their own strengths and weaknesses. Honest self-evaluation is also about seeking feedback and taking it to heart to change behaviors that are detrimental to success.